Apartment Remediation

You run a business with occupancy targets and a maintenance team, and most turnovers are routine. This service is for the ones that aren’t — where there’s a biohazard, a body was found days later, a unit is packed floor to ceiling, or contamination has moved into shared walls and threatens the neighbors’ units. Handing those to your regular make-ready crew is unfair to them and, in the case of blood and body fluids, against OSHA rules. Hand them to us instead.

Who pays to clean a unit after a tenant death?

It depends on the situation, and there’s usually more than one route worth checking. Your building’s property policy commonly responds to a death or contamination event as sudden physical damage, deductible applies. The deceased tenant’s estate can be responsible for damage beyond ordinary wear, though collecting from an estate takes time you may not want to spend. Renters insurance, if the tenant carried it, may contribute. And when the death was a crime, the state victim compensation fund can reimburse cleanup, taking the cost off everyone’s books. If the tenant wasn’t found for some time, the job becomes unattended death remediation — a deeper scope than a standard turnover.

We help you identify which route fits before you eat the cost by default, and our documentation supports whichever claim you pursue. Practically, many owners have us bill the property insurer directly and let recovery from the estate sort itself out later, rather than leaving the unit dark for weeks. We’ll walk your regional manager through the options on the first call.

If insurance doesn’t cover everything, flexible financing is available for large cleanups.

How fast can a rental unit be made rent-ready again?

The biohazard decontamination itself is usually one to three days; the full rent-ready timeline depends on how much reconstruction follows. We separate those two phases clearly for you. Phase one is decontamination — removing what’s contaminated, disinfecting, deodorizing, verifying with testing. That’s the part only a licensed crew can do, and it’s the part that unblocks everything else. Phase two is the ordinary rebuild — flooring, paint, fixtures — which your own vendors can take over the moment we hand off a clean, tested unit, or which we can carry through if you’d rather have one point of contact.

The number that matters to your P&L is days-to-listing, so tell dispatch your target and we’ll build to it. Where contamination is contained to one unit, we work without disrupting neighboring tenants; where it spread through shared walls or plumbing, we address the migration before it becomes three complaints and two more vacant units.

What happens to a deceased or evicted tenant’s belongings?

This is where owners get sued, so we handle it by the book. Most states require you to store abandoned belongings for a defined notice period and to follow specific procedures before disposal, and those rules don’t pause because a unit is contaminated. We inventory and photograph belongings as we go, separate genuinely biohazard-soaked items (which usually may be disposed of as a health hazard) from salvageable property (which usually must be stored per your state’s abandoned-property law), and give you documentation that shows you followed the process.

When there’s a grieving family in the picture, we can coordinate with them to recover keepsakes and valuables, which spares your staff an emotionally brutal task and reduces the odds of a dispute later. You tell us the legal framework you operate under; we execute inside it and hand you the paper trail.

The Units We Take Off Your Hands

• Unattended deaths and unattended-death odor that soaked into the unit.
• Suicides and crime scenes, coordinated with investigators and the family.
• Hoarded apartments — full clear-out, decontamination, and odor removal.
• Sewage backups, animal waste, and neglect contamination.
• Drug residue and overdose scenes, with testing and clearance.
• Cross-unit contamination threatening neighboring tenants.
• You speak to a person immediately — no phone tree, day or night.

Quiet Turnovers Protect Your Occupancy

Current residents don’t need to know a neighbor died or that unit 4B was a hoard, and prospective renters touring the property definitely don’t. Our vehicles are unmarked, our crews look like any renovation contractor, and waste leaves discreetly. A community where “someone died in that building” starts circulating loses renewals; we make sure that rumor doesn’t start at our end. We document everything for your insurance claim and can bill your carrier directly, and the unit is returned to a safe, livable condition — meeting OSHA and EPA standards. We also take units left in hoarding conditions and units that need drug residue decontamination before anyone can safely enter.

Single properties and large portfolios alike, everywhere in the US except California, through one line: 844-326-6800.

Why Your Make-Ready Crew Shouldn’t Take These

Your turn crew is good at what they do, and what they do is paint, patch, swap flooring, and reset a unit for the next lease. Handing them a biohazard unit does three bad things at once. It exposes people you’re responsible for to bloodborne pathogens they aren’t trained or equipped to handle — which, for blood and body fluids, puts you crosswise with OSHA the moment you assign it. It produces a worse result, because looking clean and being decontaminated are different outcomes and only one of them protects you later. And it burns out loyal employees by asking them to do something genuinely traumatic that was never in their job. A contaminated unit is a biohazard scene, and it needs a crew equipped for one.

Drawing the line is simple. Routine wear, ordinary filth, normal turnover: your crew. Blood, body fluids, a death, a hoard, sewage, drug residue, or contamination that crossed into another unit: us. Keeping that line clear protects your staff, your liability position, and your turnaround quality all at once, and it means your make-ready team stays focused on the volume work that actually moves your occupancy numbers instead of losing days to a job that needs a respirator.

The Cross-Contamination Risk Nobody Prices In

Here’s the scenario that turns a one-unit problem into a building problem. A tenant dies and isn’t found for a week. The contamination and odor don’t politely stay inside unit 4B — they travel through shared walls, along plumbing chases, into the HVAC, and under the flooring toward 4A and 4C. Handle 4B alone and you get two more complaints within days, then two more vacancies, then a reputation problem as word moves through the community. The cheap version of this job, the one that treats only the obvious unit, is how a manageable incident becomes a wing-wide mess.

We look past the unit door on purpose. Part of our assessment is tracing whether contamination or odor has migrated, and if it has, addressing the path before it becomes neighboring-tenant phone calls. It costs a little more up front than pretending the problem is confined to one door, and it costs vastly less than losing three units and a building’s reputation over a single week. If a unit in your portfolio has an odor the routine turn can’t kill, that migration is usually why — and it’s exactly the call to make: 844-326-6800.

Property Manager Questions

What will a job like this cost?

It depends on unit size, contamination type, and how far it spread — a contained scene is modest, a hoarded or cross-contaminated unit is more. Every quote is written and itemized before work starts, and where insurance or a victim fund applies, your net cost is often far below the invoice. Portfolio clients can set up agreed rates in advance.

Can we set up a master agreement for our portfolio?

Yes. Multi-property owners and management companies get a standing agreement — negotiated rates, one vendor file, consistent reporting across every location. Call it in once, use it everywhere we serve. Portfolio agreements run through our commercial biohazard program.

Do you handle the reconstruction too, or just the cleanup?

Your choice. We can hand off a clean, tested unit to your own make-ready vendors, or carry the rebuild through so you have a single point of contact from incident to listing. Tell us which fits your workflow.

Will you coordinate directly with our on-site staff?

Absolutely. Give us the property manager or maintenance supervisor as the contact and we’ll handle access, scheduling, and updates without pulling your regional team into the details.

Can you work around our other occupied units?

Yes — most of our apartment work happens in occupied buildings. We contain the affected unit, control odor and air movement so neighbors aren’t disrupted, and schedule noisy or visible phases considerately. Current residents generally notice nothing beyond a plain vehicle and some ordinary-looking contractors, which is exactly the goal.

Why Families and Businesses Trust On Call Bio

• Every call reaches a live person, 24 hours a day — no menus, no waiting.
• OSHA bloodborne-pathogen methods and EPA standards guide the work from start to finish.
• All biohazard waste leaves as regulated medical waste through fully licensed transport.
• We document the whole job for insurance and, where allowed, bill your carrier for you.
• No markings, no signage, no talk — total discretion is the default, not an upsell.
• Verification testing confirms a space is genuinely clean before we call a job done.

What Clients Say

Jamie was compassionate, professional, caring and easy to work with, yet clear with what he needed to do and conscious of safety. His crew were equally caring and professional.

Peggy H.

On Call Bio was very professional and was able to accommodate the urgency in the situation. They explained the services and was able to relieve my worries.

Latoya

Get the Unit Earning Again

Every day that unit sits blocked is rent you’re not collecting and a problem on your report. One call moves the whole thing — cleanup, documentation, belongings, insurance — onto us. 844-326-6800, answered by a person right now.